Return and Refund policy

You can exchange or return products within 7 days from the date of purchase by providing an original receipt. The terms and conditions for product returns and refunds are as follows.

  1. Didn't receive the product
  2. Receive a product that is not as ordered, such as the wrong size, wrong color, etc.
  3. Received a defective product.

For an order from within the country,

A return package cover will be sent to your registered email address. If you want to write your parcel cover, please make sure the information is correct as follows:

  1. Order number and product return request number
  2. The Recipient's address for return is shown on the return details page

You then pack the item(s) you wish to return and ship it to the seller within 3 days from the date your return request is approved. Please remember to print out the package cover sheet and stick it on the package box to ensure that the product will be delivered to its destination correctly. As soon as the product is delivered, please fill in these information on the website www.thaithonburi.com or send it to thaithonburicorp@gmail.com :

  1. Shipper's name
  2. Parcel tracking number
  3. Proof of delivery

For an order from overseas,

You must coordinate with Thaithonburi's support department regarding the return address.

Make sure you return the item within 3 days. Otherwise, your return request will be automatically canceled.

Summary of buyer steps

  1. The buyer submits a return and refund request within 7 days from the date of purchase. Thaithonburi must respond to the return request within 3 business days.
  2. The buyer must return the product to Thaithonburi within 3 days from the date Thaithonburi accepts it to the specified address and fill in the required information to confirm that the product has been returned within the specified period. Otherwise, the return request will be automatically canceled.
  3. Thaithonburi will inspect the product before accepting/rejecting the product return, and proceed with refunding the money to the buyer within 7 business days.
  4. The period of refund processing depends on the channel through which the buyer pays for the product as follows:
    1. Pay via credit card (7 – 15 business days)
    2. Pay via debit card (30 – 45 business days)
    3. If paying via bank transfer, the system will refund the money within 48 hours.