When ordering products on thaithonmall.com, all orders will be shipped within 3-7 business days, depending on the order quantity or the shipping company's policy during the festival. The purpose of the shipping policy is for customers to study and understand the matters of concern, customer rights, and limitations on shipping arrangements on the website thaithonmall.com, for the benefit of using the service most efficiently for customers.
The process of delivering
- Shipments will be made in order of order number, if any multiple items with the same order number, they may be shipped separately, depending on product type, warehouse location and the discretion of the company. Additionally, orders originating from the same buyer at similar times will be shipped together.
- All orders are shipped within 3-7 business days. If shipping times are longer than expected, we will contact the customer via the phone number or email address used to place the order. Moreover, in the case of certain products that are in high demand in the market, there may be delivery delays.
- Thaithonmall cuts delivery times every Monday-Friday. If it's beyond business hours, the delivery will be carried out the next day.
- Thaithonmall mainly uses Thai Post as a delivery service provider that is convenient and most suitable to reduce the burden of paying shipping costs for all customers.
- Thaithonmall does not charge shipping fees. Unless the order is less than 800 baht, there will be a delivery charge of 50 baht.
- Thaithonmall reserves the right not to deliver products if the address details and the shipping information is incomplete or the payment amount cannot be verified.
- You can change the delivery location after completing the order within 24 hours by notifying the change by telephone at 02-234-2656, 02-114-3256 or Line @thaithonmall.
- The delivery person is just the person who delivers the product. There is no authority to decide on the return of products in all cases. If in doubt, please contact the Thaithonmall Customer Service Center.
- Delivery of products to customers may be delayed due to force majeure, including accidents and natural disasters on the delivery route.
Freight guarantee
- Thaithonmall will be responsible for replacing or returning products in all cases that are our fault.
We reserve the right not to be responsible for product damage in excess of the stated product value in any case.
When the package is delivered incorrectly because the address information is incorrect.
- If the customer has entered the wrong address information for the delivery of the parcel and causes inaccurate. For example, if the parcel was sent to another place or the wrong address, the customer will not be able to receive any compensation from Thaithonmall. The courier may attempt to contact you if they believe the address provided is in error. If the shipping service provider is unable to contact you, your package may end up in the warehouse of the shipping service provider. If this is the case, Thaithonmall will help coordinate and contact the service provider for a preliminary investigation.
In the case that the customer does not receive the product within 10 days
- Please contact the Thaithonmall customer service during business days: Monday-Friday from 09.00-18.00 hrs. (except public holidays) through various channels as follows:
- Email : thaithonburicorp@gmail.com
- LINE : @thaithonmall
- Tel : 02-234-2656, 02-114-3256